At The Oil and Essence Company, we take great pride in offering high-quality, handcrafted body oils, shea butter, natural soaps, and skincare essentials. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, contact immediately by phone. If it is outside of business hours, feel free to leave us a voicemail.

Due to the nature of our products, we cannot accept returns or exchanges for opened or used items. However, if you receive a defective or incorrect product, we are happy to assist with a replacement or store credit.

We accept returns under the following conditions:
✔ The item must be unused, unopened, and in its original packaging.
✔ The return request must be made within 7 days of delivery.
✔ Proof of purchase (order confirmation or receipt) is required.

For health and safety reasons, we do not accept returns on:
✘ Opened or used products
✘ Custom or personalized items
✘ Gift cards and promotional items

If you receive a damaged, defective, or incorrect item, please contact us by phones at (973) 687-5513 within 24 hours of delivery. Provide a clear photo of the issue, and we will arrange a replacement or store credit.

✔ Approved refunds will be issued to the original payment method within 5-7 business days.
✔ Shipping costs are non-refundable unless the return is due to our error.
✔ The customer is responsible for return shipping costs unless otherwise stated.